Billing Model
Billing cycles
Spraed subscriptions renew either monthly or annually, depending on the cycle you chose when setting up your plan. A few days before the renewal date, you will receive an email notification with details of the upcoming charge.
When a payment completes successfully, an invoice is generated and made available in your Invoices section. Invoices are not sent by email at this time; you access them directly from the app.
Commissions (owner, sponsor, provider splits) are not included in your Spraed invoice. They represent costs settled separately between the parties involved in the program.
Grace period
If a payment attempt fails, your subscription enters a grace period of 7 days. During this time:
- The charge is retried automatically, up to 8 times.
- All app features are suspended for the subscriber (Business and, in a Coalition, affected Merchants): existing data remains visible, but no new transactions can be recorded.
If all retry attempts fail, the subscription is suspended and our team will reach out to help resolve the situation.
Data retention after cancellation
When a subscription is cancelled, it remains active until the end of the current billing period. After that:
| Timeframe | What happens |
|---|---|
| First 180 days | All data is retained and accessible |
| After 180 days | Individual transaction records are deleted; historical aggregates are preserved |
Reactivating your subscription within the 180-day window restores full access to your data.