Troubleshooting
Most issues on Spraed are related to configuration or a feature not yet discovered. This page covers the most common questions across key areas. If you cannot find what you need here, the Help Center inside the app provides FAQs, guides, and a direct line to the support team.
Account & Profile
I cannot log in to my account. Make sure you are using the correct credentials. If you registered with a passkey, ensure you are authenticating from the same device and browser where the passkey was created. If you registered with a password, use the Forgot password flow on the sign-in screen to reset it. If neither option resolves the issue, contact support from the app.
I did not receive the OTP during registration or login. Check your spam or junk folder. OTPs expire after a few minutes — if the code has expired, request a new one. Make sure the email address entered is correct. Delivery delays can occasionally occur depending on your email provider.
I want to change the email address associated with my account. Email address changes are handled through account settings. If the option is not available in your current plan, contact support.
I want to delete my account. Account deletion requests are processed by the support team. Use the Contact support option in the app's Help Center to submit your request. Deletion is permanent and cannot be undone.
Billing & Subscriptions
I was charged but I cannot see an invoice. Invoices are generated automatically and made available in the Account & Billing section of the platform. Allow up to 24 hours after a billing event for the document to appear. If the invoice is still missing after that window, contact support.
I want to upgrade or change my subscription plan. Plan changes are available in Account & Billing → Subscription & Plans. Upgrades take effect immediately; downgrades take effect at the end of the current billing cycle.
My payment was declined. Check that the payment method on file is valid and has sufficient funds. Update your payment details in Account & Billing → Payment Methods and retry. If the problem persists, contact your bank or payment provider.
I was charged after cancelling my subscription. If a charge occurred after cancellation, it is likely a final invoice for usage accrued before the cancellation date. Review the invoice details in Account & Billing. If the charge appears incorrect, contact support with the invoice reference number.
Privacy & Security
I suspect unauthorized access to my account. Change your password immediately from the sign-in screen using Forgot password, or revoke your passkeys from account settings if you use passkey authentication. Then contact support to report the incident.
How is my data handled? Spraed processes data in accordance with its Privacy Policy, available at spraed.com/privacy. For data processing agreements or specific compliance inquiries, contact support.
I want to request a copy of my data. Data export requests are handled by the support team. Submit your request via Contact support in the app's Help Center. Requests are processed in accordance with applicable data protection regulations.
Can I restrict which data Spraed collects? Data collection settings and consent management are available in your account profile under Privacy. For additional restrictions beyond what the interface allows, contact support.
App Troubleshooting
The app is slow or unresponsive. Close and reopen the app. If the issue persists, check the platform status from the Help Center to verify there are no ongoing incidents. A device restart often resolves temporary performance issues.
Data on the dashboard appears outdated. Some metrics and reports are computed periodically, not in real time. Pull to refresh on the relevant screen. If data appears significantly stale (more than a few hours behind), check the platform status or contact support.
A feature I expected is not visible. Feature availability depends on your subscription plan and, in some cases, on whether a specific module has been configured. Review your plan details in Account & Billing or refer to the relevant section of this documentation to verify prerequisites.
The app crashes on launch. Ensure you are running the latest version of the app. Uninstalling and reinstalling resolves most launch issues caused by corrupted local data. If the crash persists on the latest version, report it via Report a problem in the Help Center.
Notifications are not being received. Check that push notifications are enabled for Spraed in your device settings. On iOS, go to Settings → Notifications → Spraed. On Android, go to Settings → Apps → Spraed → Notifications. Also verify that notification settings within the app itself are configured correctly.
Legal & Terms
Where can I find the Terms and Conditions? The Terms and Conditions are available at spraed.com/terms and are also accessible from the footer of the Spraed website.
Where can I find the Privacy Policy? The Privacy Policy is available at spraed.com/privacy.
Where can I find the Cookie Policy? The Cookie Policy is available at spraed.com/cookies.
I have a legal inquiry or a compliance request. For formal legal inquiries, data processing agreements, or regulatory compliance matters, contact support via the app. The support team will route your request to the appropriate internal contact.
Still need help?
If your issue is not covered here, the Help Center inside the Spraed app provides access to FAQs, step-by-step guides, and a direct support channel. Navigate to Profile → Help Center and use the Contact support option to reach the team.